Stronger support network for Hiab customers

Hiab stories | 26 may 2022 7:11 AM

Response times for Hiab customers are to be further reduced with the introduction of 11 fully-bespoke service vans for repairs and maintenance assistance in the UK.

The new vans are equipped with smart tracking technology to locate the nearest Hiab trained engineer, meaning support to keep cranes and handling equipment running safely and effectively will arrive in rapid time.

The investment in new vehicles follows a similar investment just one year ago, pushing the fleet size up to just under 40 vans in total. Furthermore, an order has been placed for another eight vans.

Ashley Dallow, Depots Manager for Hiab UK, said: “After a challenging period, we are still seeing increased demand for our products which is testament to the strength of UK industry to bounce back. The last thing any business now needs is for further downtime so we are making this investment in our support fleet to help companies remain operational. These vans will be at the frontline of our service network.

“After all the ups and downs of recent years, businesses need to keep moving so its equally as important to select the right after-sales service as it is to buy the right product. We have a range of ProCare service agreements that can be tailored to Hiab equipment and business needs which includes repairs and maintenance services.”

In recent weeks, Hiab unveiled a second ASC in South London and has further plans to open official service centres in the coming months as it steps up efforts to make trained engineers even more accessible for customers.

Stuart Goodeve is depot manager at Hiab North, Northallerton, UK, and he added: “The best way to protect your investment in Hiab equipment is to have it maintained by a Hiab-trained engineer. Our teams can repair equipment at the point of breakdown and the smart technology on board means we can get customers back to work as soon as possible.”