Hiab’s strategic targets are to provide the best customer satisfaction in on-road load handling, to improve profitability and to grow faster than the market. To speed up the strategy execution in order to accelerate growth Hiab has selected three key focus areas to guide decision-making and help reach these targets:
- Outperforming competition in sales and services execution
- Developing customer driven, simplified and competitive product offering
- Reducing value chain complexity, cost and cash conversion cycle
Outperforming competition in sales and services execution
Hiab continues building on the principle to have one face towards the customers, and has during the last years harmonized, simplified and strengthened its route-to-market set-up. Hiab continues to invest and build key expertise in important areas like sales and service excellence as well as parts availability to meet the needs from the markets in the most professional and productive way.
Customer satisfaction is the first priority for Hiab, as well as for Hiab dealers and service points. Hiab approaches customers who have purchased a new Hiab product regularly with a survey measuring their satisfaction. Covering countries worldwide, the questionnaire includes all aspects of their relationship with Hiab, from sales to products, after sales service and Hiab overall. The results of these surveys are incorporated in Hiab’s processes, with the aim of continuously improving our products and service quality.
It is also very important for Hiab that our customers feel safe when using our products no matter where they are assembled. Hiab has developed the Hiab Production System, according to which we produce the same Hiab quality in all our assembly units worldwide. The quality requirements, principles, processes and standards are the same for all our facilities. Same key components are used, and all testing is made according to the same method.
Developing customer driven, simplified and competitive product offering
Through continuous research and product portfolio upgrading, Hiab is advancing its offering to meet customers’ needs and expectations globally, with products that reduce lifetime costs, are durable, reliable, safe and easy to use. Hiab’s product quality is guaranteed by innovative technical leadership. Our product development is based on our customers’ needs, a great example of this being nDuranceTM. nDuranceTM is a technologically advanced and environmentally sound pre-treatment and paint process, which safeguards a long and cost-effective ownership with a durable and good looking crane throughout its lifetime. With nDuranceTM, Hiab can offer the industry's best hi-tech protection.
Reducing value chain complexity, cost and cash conversion cycle
Optimising the distribution network, working capital management, and having new production facilities up to full-scale are the starting points to reducing value chain complexity, cost and cash conversion cycle. The Hiab Production System gives the opportunity to be flexible between our facilities for optimal utilisation and the shortest delivery time for our customers.
Read also about Cargotec's strategy.