Hiab’s strategic targets are to provide better customer satisfaction than any other player in on-road load handling, to improve profitability and to grow faster than the market.
Through continuous research and product development, Hiab is advancing its product offering to meet customers’ needs and expectations globally, with products that are durable, reliable, safe and easy to use. In services, the development of the spare parts business is one of the key focus areas in order to improve our profitability.
Customer satisfaction is the first priority for Hiab, as well as for Hiab dealers and service points. Twice a year, we approach customers who have received a Hiab product within the last three to six months, with a survey measuring their satisfaction with Hiab. Covering 19 countries worldwide, the questionnaire covers all aspects of their relationship with Hiab, from sales to products, after sales service and Hiab overall. The results of these surveys are incorporated in Hiab’s processes, with the aim of continuously improving our products and service quality.
In 2014, our focus is on accelerating the strategy execution in order to improve the financial performance. A strong emphasis is placed on the cost structure and building a performance culture.
Hiab’s product brands command strong market positions and high customer satisfaction. Best-in-class product quality is guaranteed by innovative technical leadership. Our product development is based on our customers’ needs and customer satisfaction is the key priority for Hiab. It is also very important for us that our customers feel safe when using our products no matter where they are assembled.
Hiab has developed the Hiab Production System (HPS), according to which we produce the same Hiab quality in all our assembly units worldwide. The quality requirements, principles, processes and standards are the same for all our facilities. Same components are used, and all testing is made according to the same method. This gives us the opportunity to be flexible between our facilities for optimal utilisation and the shortest delivery time for our customers.
Hiab has established its environmental programme, according to which:
- Hiab promotes environmental-friendliness and commits itself to reducing energy consumption in products, operations and services in line with the Cargotec Environmental Policy and external commitments.
- Hiab commits itself to adopting a precautionary approach to any environmental challenges it encounters in its operations.
- Hiab ensures compliance with the applicable legal and other requirements.
- Continuous improvement lies at the core of Hiab’s environmental management system and can be achieved through a management commitment, by identifying the environmental aspects of our activities, products and services, and through continuous follow-up, review and analysis of environmental performance against the set objectives and targets.
Major environmental aspects are identified using an environmental impact analysis tool, analysis of reported indicators, the expectations of interested parties and on-site assessments and visits.